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Everything you need to know about our hair loss treatments and services

Frequently Asked Questions

Icon representing the hair loss treatments and medical services we offer

Hair loss treatments and medical questions, for balding men & women

Who can benefit from your services?

*Due to a change in the process of our telemedicine platform, we are unfortunately no longer accepting new patients at this time. However, the Hair Loss Rx Consult team is actively working to reopen our service to new patients. You can join our waiting list to receive notification when our services are available to new patients.

Our services are available to Canadian residents and we serve all provinces and territories except for Saskatchewan, Nunavut, Yukon, and the Northwest Territories. We are currently working on serving all provinces in Canada and offering our services in other countries, like the United States. If you are interested in our services but live outside of our coverage area, click here to sign up for our newsletter. We will announce new coverage areas as they become available through our newsletter.

Why use the services of Hair Loss Rx Consult?

The Hair Loss Rx Consult service provides a diagnosis, hair loss treatment plan and advice for people experiencing androgenic alopecia, female and male pattern baldness or balding men and women. Our services are fast, convenient and easy to use.

What do your virtual care services look like? What can I expect?

Hair Loss Rx Consult’s virtual treatments are fast and easy to use. Virtual treatments allow patients to communicate with the medical team via email, without having to travel or block off part of their day. The first step is to complete the consultation request form. You’ll need to complete the medical questionnaire, including your medical history and symptoms. During this step, you’ll have the option of attaching photos of your hair.

Upon receipt of your questionnaire, the clinicians proceed in the same way as in person. They examine and ask questions about your symptoms or medical history to establish a diagnosis and determine possible therapies for your hair loss. A treatment plan will be directly sent to you by email.

At Hair Loss Rx Consult, communications with healthcare professionals are conducted entirely by secure email. You can also discuss your treatment plan with your health care professional via secure email, if you or your health care professional deems it necessary. Once you have agreed to your treatment plan, your prescription will be sent directly to the compounding pharmacy. A pharmacist will contact you to obtain your information, and your chosen solution will be delivered directly to your home at no extra charge.

What type of health problems do you treat?

We work with certified clinicians who are hair loss specialists for all hair types and colors. Our hair clinic treat different types of hair loss such as androgenic alopecia, female and male pattern baldness, receding hairline, and thinning hair issues. Due to the limitations of teledermatology, we cannot treat:

  • Hair loss in patches (alopecia areata)
  • Rapid, sudden hair loss
  • Hair loss as a result of cancer treatment

An in-person consultation is recommended for these types of hair loss which fall outside the scope of our services.

In which countries are our services available?

Our telehealth service is only available to residents of Canada. Residents of the United States can access combination therapies through our American partner Pharmacy Solution (https://needhair.net). We are currently working on expanding our service areas. Sign up to our newsletter to stay informed on future developments.

Do I need a doctor’s referral to receive a consultation?

Our hair loss consultation are available to everyone, even if you do not have a referral. You no longer need to search for a doctor or wait for an appointment.

Can I have an in-person consultation?

Unfortunately, we do not offer in-person consultations or referrals. Our services are exclusively online consultations. All communication between you and your hair loss specialist is by secure email only, so we don’t offer any other form of communication.

How do I get the remaining refills on my prescription?

To schedule your refills, you must call the compounding pharmacy to request a repeat prescription. The pharmacy’s phone number is 1-888-644-3673. We recommend that you always request a refill before you run out of treatments, since it is important to maintain a routine with this type of medication.

What do I do when I run out of refills for my prescription?

Before you run out of refills for your prescription, make sure to ask for a new consultation through our platform. A clinician will ask you to send new photos of the top, front, and sides of your head, to evaluate your hair regrowth process. If you are doing well on the treatment, they will most likely re-prescribe the same alopecia treatment plan.

What is a compounding pharmacy? Can you send my prescription to my local pharmacy/drugstore instead?

A compounding pharmacy formulates drugs that are customized to a patient’s unique needs and according to the specifications of the prescriber. However, not all pharmacies do compounding. We make sure that your prescription is sent to a Canadian compounding pharmacy that has all the ingredients on hand. Once you’ve accepted your hair loss treatment plan, an employee of the pharmacy will call you to confirm certain details and then send your prepared combination therapy directly to your home.

Where will I receive my combination therapy?

All hair treatments will be sent directly to your home with no additional shipping fees. At the stage of accepting your treatment plan, we will ask you for your home address in order to deliver your therapy. The pharmacist will then call you to confirm the delivery of your treatment plan.

What hair loss treatments do you provide?

We provide different hair loss combination therapies. Your clinician will ascertain which therapy is appropriate to your needs as a patient and will send you the relevant information concerning your treatment.

Can pregnant or nursing women use combination therapies?

Unfortunately, pregnant or breastfeeding women cannot use combination therapies as many of the therapies contain teratogenic medications. All treatments should be stopped during pregnancy and at any time after the absence of the first menstrual period. We advise you to always speak with a health care professional or one of our clinicians about your situation.

What should I do if I am currently using hair loss related products?

If you are using other products or medications than from our platform, we highly recommend that you mention this in the pre-consultation form. This information is important for the clinician to provide you with an effective treatment plan. If needed, they will recommend ending certain treatments and avoid any contraindications with certain medications that you are currently using.

Can I use a Derma Roller while using a topical combination treatment?

Yes, the use of the microneedling system actually helps topical hair growth treatments penetrate more effectively into the scalp. The use of a Derma Roller has several benefits for blood circulation within the scalp and, in and of itself, also promotes growth. We recommend parting your hair and gently rolling the Derma Roller from front to back 3 times, on each of the targeted areas. Then, apply your topical treatment and finally disinfect your Derma Roller with alcohol & let it dry. If you would like to receive a Derma Roller, mention this to your pharmacist when he calls you; he will be able to send you one with your treatment.

How can I get the best results with my prescribed treatment?

Like for any medication, it is important to follow the directions on how to use the hair loss treatment you have been prescribed. When you receive your treatment plan, a document will be sent to you, with directions of use and other important information. Please note that all of our hair loss treatments are made to be used on a daily, recurring basis. To have and maintain the best results, do not interrupt the treatment.

Also, try to be patient with your results. The hair growth cycle happens over months which means that you will most likely only see results after 4-6 months of continuous use. We know that hair loss can be stressful and upsetting but give your treatment the best chance of working by following its directions of use.

What are the common side effects of the hair loss treatments you provide?

Topical therapies can have localized side effects that will be mentioned in your treatment plan by your clinician.

Can I start a consultation for someone else?

Yes, you can. Please make sure that you have their consent to do so and that they are 18 years of age or over.

What is the price of a prescription?

The cost of your prescription will depend on the treatment plan your clinician has prescribed for you, to fulfill your needs as a patient. To give you an idea, the prices of our combination therapies cost less than 3$ per day delivered directly to your home. We also suggest that you check with your private insurance company to see if they cover this cost, if you have one.

What are your hours of operation?

The advantage of Hair Loss Rx Consult’s virtual services is that it is possible to fill out a consultation request at any time of the night or day, directly on your phone, computer, or tablet.

Icône représentant les questions techniques

Technical questions

How can I access my medical file on the previous platform?

If you had a consultation with us prior to October 2023, you have a medical record stored on our previous platform. Our previous platform is still available if you wish to review your medical record. You can access it by using the bouton below and logging into your account.

Additionnally, We strongly advise you to download your medical record and store it following the steps outlined below:

  1. Log in to your profile
  2. On the homepage, select your consultation
  3. Once in your consultation, you will find a Print button in the upper left corner
  4. Click on this button, and you’re all set
Access my medical file

I haven’t received any emails from your telehealth platform. What can I do?

If you aren’t receiving any emails from Hair Loss Rx Consult, the first thing to do is check in your spams. Please note that there is a normal delay in receiving emails. If, after 5 minutes, you still haven’t received any emails, contact us at support@hairlossrxconsult.ca. It’ll be our pleasure to help you with this.

How is the confidential information that I enter into your website secured?

Your records allow us to get to know you better and thus better guide the treatment of your hair loss. Your file will be kept for 5 years as required by the College of Physicians. Your personal information will be stored and protected to the highest standards of HIPAA, PIPEDA, and GDPR internet security under SSL V3.

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Archived questions

I’ve forgotten or lost my password. What do I do?

You can reset your password by going to the login page, then clicking on the ‘forgot password’ link.

Where can I find the receipt of my consultation?

For privacy purposes, receipts can only be accessed through our secure portal. You have to log into your account through the login page, then click on the relevant consultation. In the upper right corner of the resulting page, you’ll be able to access your receipt.

I am reactivating my account but I’ve lost the secret key for the account. What do I do?

We take account security very seriously. If you have lost your secret key, please contact us at info@hairlossrxconsult.ca and it will be our pleasure to help you retrieve your account.

I’ve received a message from my clinician, but I can’t see it. Where can I find it?

We take patient confidentiality very seriously. If you have received an email indicating that you have a message from your clinician, please log into your account through the login page, click on your latest consultation, and then click on the “Messages” tab. You will be able to read the message sent by your clinician and respond to them, in that same window.

I haven’t received any emails from your telehealth platform. What can I do?

If you aren’t receiving any emails from Hair Loss Rx Consult, the first thing to do is check in your spams. Please note that there is a normal delay in receiving emails. If, after 5 minutes, you still haven’t received any emails, contact us at support@hairlossrxconsult.ca. It’ll be our pleasure to help you with this.

What type of payment do you take?

We only accept Visa and MasterCard credit card payments.

How is the confidential information that I enter into your website secured?

Your records allow us to get to know you better and thus better guide the treatment of your hair loss. Your file will be kept for 5 years as required by the College of Physicians. Your personal information will be stored and protected to the highest standards of HIPAA, PIPEDA, and GDPR internet security under SSL V3.

How much does a consultation cost?

We have two types of plans that you can choose from. The first is the regular plan which allows you to receive a diagnosis and a treatment plan within 5 days for the price of $50. The second plan is the express plan which allows you to get a diagnosis and treatment plan within 3 days for the price of $60. Most private insurance companies cover the cost of our consultations.

Are online consultations covered by insurance policies?

Most private insurance plans cover online consultations. However, consultations are generally not covered by provincial health insurance plans. For the prescription itself, this depends on your specific insurance plan.