Everything you need to know about our hair loss treatments and services

*Due to a change in the process of our telemedicine platform, we are unfortunately no longer accepting new patients at this time. However, the Hair Loss Rx Consult team is actively working to reopen our service to new patients. You can join our waiting list to receive notification when our services are available to new patients.

Our services are available to Canadian residents and we serve all provinces and territories except for Saskatchewan, Nunavut, Yukon, and the Northwest Territories. We are currently working on serving all provinces in Canada and offering our services in other countries, like the United States. If you are interested in our services but live outside of our coverage area, click here to sign up for our newsletter. We will announce new coverage areas as they become available through our newsletter.

The Hair Loss Rx Consult service provides a diagnosis, hair loss treatment plan and advice for people experiencing androgenic alopecia, female and male pattern baldness or balding men and women. Our services are fast, convenient and easy to use.

Hair Loss Rx Consult’s virtual treatments are fast and easy to use. Virtual treatments allow patients to communicate with the medical team via email, without having to travel or block off part of their day. The first step is to complete the consultation request form. You’ll need to complete the medical questionnaire, including your medical history and symptoms. During this step, you’ll have the option of attaching photos of your hair.

Upon receipt of your questionnaire, the clinicians proceed in the same way as in person. They examine and ask questions about your symptoms or medical history to establish a diagnosis and determine possible therapies for your hair loss. A treatment plan will be directly sent to you by email.

At Hair Loss Rx Consult, communications with healthcare professionals are conducted entirely by secure email. You can also discuss your treatment plan with your health care professional via secure email, if you or your health care professional deems it necessary. Once you have agreed to your treatment plan, your prescription will be sent directly to the compounding pharmacy. A pharmacist will contact you to obtain your information, and your chosen solution will be delivered directly to your home at no extra charge.

We work with certified clinicians who are hair loss specialists for all hair types and colors. Our hair clinic treat different types of hair loss such as androgenic alopecia, female and male pattern baldness, receding hairline, and thinning hair issues. Due to the limitations of teledermatology, we cannot treat:

• Hair loss in patches (alopecia areata)
• Rapid, sudden hair loss
• Hair loss as a result of cancer treatment

An in-person consultation is recommended for these types of hair loss which fall outside the scope of our services.

Our hair loss consultation are available to everyone, even if you do not have a referral. You no longer need to search for a doctor or wait for an appointment.

Before you run out of refills for your prescription, make sure to ask for a new consultation through our platform. A clinician will ask you to send new photos of the top, front, and sides of your head, to evaluate your hair regrowth process. If you are doing well on the treatment, they will most likely re-prescribe the same alopecia treatment plan.

A compounding pharmacy formulates drugs that are customized to a patient’s unique needs and according to the specifications of the prescriber. However, not all pharmacies do compounding. We make sure that your prescription is sent to a Canadian compounding pharmacy that has all the ingredients on hand. Once you’ve accepted your hair loss treatment plan, an employee of the pharmacy will call you to confirm certain details and then send your prepared combination therapy directly to your home.

We provide different hair loss combination therapies. Your clinician will ascertain which therapy is appropriate to your needs as a patient and will send you the relevant information concerning your treatment.

Like for any medication, it is important to follow the directions on how to use the hair loss treatment you have been prescribed. When you receive your treatment plan, a document will be sent to you, with directions of use and other important information. Please note that all of our hair loss treatments are made to be used on a daily, recurring basis. To have and maintain the best results, do not interrupt the treatment.

Also, try to be patient with your results. The hair growth cycle happens over months which means that you will most likely only see results after 4-6 months of continuous use. We know that hair loss can be stressful and upsetting but give your treatment the best chance of working by following its directions of use.

Topical therapies can have localized side effects that will be mentioned in your treatment plan by your clinician.

Yes, you can. Please make sure that you have their consent to do so and that they are 18 years of age or over.

The advantage of Hair Loss Rx Consult’s virtual services is that it is possible to fill out a consultation request at any time of the night or day, directly on your phone, computer, or tablet.